Frequently Asked Questions
What makes Copenhagen Comforts furniture special?
At Copenhagen Comforts, we specialize in Scandinavian-inspired furniture that combines functionality, simplicity, and beauty. Our pieces are carefully curated to reflect the minimalist, modern design principles that are synonymous with Scandinavian living.
What materials are used in your furniture?
We use a variety of high-quality materials, including sustainable woods, premium fabrics, and durable metals. Each piece is chosen for its ability to combine comfort, durability, and timeless style. Details on the specific materials for each product can be found in the product descriptions.
How do I place an order?
Simply browse through our collections, select the items you wish to purchase, and click "Add to Cart." Once you’re ready to complete your order, proceed to checkout, where you’ll be guided through payment and shipping options.
Do you offer customization?
While we focus on pre-designed Scandinavian furniture, we offer select items that allow for customization, such as fabric and color options for sofas. Please check individual product listings for customization options.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment gateways. You can view the available payment options at checkout.
Do you offer free shipping?
Yes, we offer free shipping on all orders above a certain amount (check our Shipping Policy for details). Standard shipping fees apply for smaller orders.
How long will it take to receive my furniture?
Shipping times vary depending on your location and the items ordered. Most in-stock items are delivered within 7-14 business days. For custom orders, delivery times may take longer, typically 4-6 weeks. You will receive a tracking number once your order is shipped.
Can I track my order?
Yes, after your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the courier’s website.
What is your return policy?
We want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days of delivery for a refund or exchange. Please note that items must be in their original condition and packaging. Custom or made-to-order items are non-refundable.
Do you offer a warranty on your products?
Yes, all of our furniture comes with a 1-year warranty that covers manufacturing defects. For more information on what is covered, please refer to our Warranty Policy.
How do I care for and maintain my furniture?
Our furniture is designed for easy maintenance. We recommend dusting wooden surfaces with a soft cloth and using a mild cleaner for any fabric or upholstery. Specific care instructions for each piece can be found in the product details or included in the packaging.
Do you deliver internationally?
Currently, we deliver to select countries. You can check if we ship to your location during the checkout process. Additional shipping fees may apply for international deliveries.
Can I change my order after it has been placed?
If you need to make changes to your order, please contact us within 24 hours of placing it. Once the order has been processed and shipped, we are unable to make changes.
How do I contact customer service?
You can reach our customer service team by filling out the contact form on our website or by emailing us at support@copenhagencomforts.com. We strive to respond to all inquiries within 24 hours.
Are there any promotions or discounts available?
We frequently offer promotions and discounts on select items or during seasonal sales. Sign up for our newsletter to stay updated on the latest offers.